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　　The missing link to determining a company's real value Most

people at the M&A table know how to carry out financial and

legal due diligence. Only the accomplished investors come prepared

with an in-depth understanding of the complete due diligence

process. Operations Due Diligence is a game-changing guide for

investors who need a fully accurate determination on the

sustainability of a business. Written by a hands-on operations

executive who has successfully implemented process improvement

programs at large and small businesses, this practical guidebook

sets itself apart by providing a step-by-step strategy for

analyzing the toughest area of a business to assess: its

operations. Unlike financial and legal due diligence, there were no

principles such as law and accounting to guide operations due

diligence--until now. This turnkey approach, based on a pragmatic

series of almost 400 questions, helps you accurately assess the

infrastructures of a business's customer satisfaction, production,

information management, sales and marketing, organization, and

personnel, as well as its finances and legal operations. For

managers and business owners looking to improve the sustainability

of their business, this guided inquiry serves as a thorough

operations checklist to next-level performance. Whether you are an

investor trying to capture a new opportunity with minimal risk or

an executive struggling to improve your business, Operations Due

Diligence gives you a distinct advantage by: Going a step further

than most books and illustrating how to analyze your discoveries

Using historic examples to make the lessons both understandable and

memorable Clearly explaining how and why each sector is an

important indicator of the long-term sustainability of a business

Conveniently locating infrastructure summary questions at the end

of chapters for quick reference Providing a document checklist so

nothing gets overlooked at the negotiating table The highest-valued

companies and their investors know that producing the best products

and services isn't enough. Survival depends on continually

improving infrastructure through Operations Due Diligence.

PREFACE  IX

ACKNOWLEDGMENTS

PARTONE

PLANNING YOUR ASSESSMENT

Chapter

Due Diligence 

  What Is Due Diligence?4

  Self-Assessment as a Management T001

  How DoYoU Score the

    Assessment Questions? 

  The BS Quotient 

Chapter 2

The Due Diligence Process 

  Planning for Discovery

  Nondisclosure Agreements 

  On—Site Assessments 

  Virtual Deal Rooms 

  Assessment Reports 

Chapter 3

Infrastructure Assessment Areas

  Operations Infrastructure Areas

  Operations Transaction Points

　……

　　James F. Grebey runs Diligent, Inc., an operations management

firm that helps large and small businesses implement successful

growth strategies. He testified before the U.S. Congress as an

expert witness following the September 11th terrorist attacks to

offer methods for securing the identification of transportation

workers.

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书籍介绍

The missing link to determining a company's real value Most people at the M&A table know how to carry out financial and legal due diligence. Only the accomplished investors come prepared with an in-depth understanding of the complete due diligence process. Operations Due Diligence is a game-changing guide for investors who need a fully accurate determination on the sustainability of a business. Written by a hands-on operations executive who has successfully implemented process improvement programs at large and small businesses, this practical guidebook sets itself apart by providing a step-by-step strategy for analyzing the toughest area of a business to assess: its operations. Unlike financial and legal due diligence, there were no principles such as law and accounting to guide operations due diligence--until now. This turnkey approach, based on a pragmatic series of almost 400 questions, helps you accurately assess the infrastructures of a business's customer satisfaction, production, information management, sales and marketing, organization, and personnel, as well as its finances and legal operations. For managers and business owners looking to improve the sustainability of their business, this guided inquiry serves as a thorough operations checklist to next-level performance. Whether you are an investor trying to capture a new opportunity with minimal risk or an executive struggling to improve your business, Operations Due Diligence gives you a distinct advantage by: Going a step further than most books and illustrating how to analyze your discoveries Using historic examples to make the lessons both understandable and memorable Clearly explaining how and why each sector is an important indicator of the long-term sustainability of a business Conveniently locating infrastructure summary questions at the end of chapters for quick reference Providing a document checklist so nothing gets overlooked at the negotiating table The highest-valued companies and their investors know that producing the best products and services isn't enough. Survival depends on continually improving infrastructure through Operations Due Diligence.