丰田文化TOYOTA CULTURE: THE HEART AND SOUL OF TH txt umd azw3 下载 fb2 pdf 在线 免费

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.

Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Acknowledgments

ForewordPrface:from the toyota way to toyota Culture

Part One.what ls toyota Culture？

Caspter1 The Dna of toyota Lies in its culture

Caspter2 The Human systems Model

Caspter3 Toyota way+Local enviroment+Purpose+succes

Part Two The Quality People value strearm

Caspter4 Attract Compctent and Trainable People

Caspter5 Developing Competent and Able people

Caspter6 Engaging Competent and willing People in Contimuous Improvement

Caspter7 Inspiring People to Be committed to the company Family and Community

Part Three People supporting Processes

Caspter8 Work groups and team Problem solving

Caspter9 Clean and safe workplace

Caspter10 Two-way communication and visual Management

Caspter11 Servant leadership

Part Four Organizational supporting Processes

Caspter12 Commitment and Tools for stable employment

Caspter13 Fair Consistent HR Policies and Practices

Caspter14 Slow Promotion and rewards for teamwork

Caspter15 Hoshin Kanri and floor Management development system

Part Five Learning from toyota About growing a Lean Culture

Caspter16 Leveling up toyota culture at toyota Motor sales

Caspter17 Lexus and scion stories

Caspter18 Developing Your culture of Quality People for Long-Term Mutual Prosperity

Bibligraphy

Index

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作者简介：Jeffrey K. Liker, the author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and co-owner of consulting firm Optiprise.

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The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture , preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. . . Toyota Culture examines the �human systems� that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire. . . Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: . . Find competent, able, and willing employees. Start training and socializing your people as you hire them. Establish and communicate key business performance indicators at every level of your organization. Train your people to solve problems and continuously improve processes in their daily work. Develop leaders who live and teach your company's philosophy . Reward top performance-and offer help to those who are struggling. . Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture . .