人员工作效率手册 HANDBOOK OF HUMAN PERFORMANCE TECHNOLOGY, THIRD EDITION txt umd azw3 下载 fb2 pdf 在线 免费

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology - a systematic approach to improving individual and organizational performance.

xhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on "performance technology in action" and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice.

Boasting fifty-five new chapters, contributors to this new edition comprise a veritable "who's who" in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others.

Foreword to the Third Edition (Harold DStolovitch, Erica JKeeps)

Preface

Acknowledgments

The Editor and Editorial Advisory Board

Foreword to the First Edition (Thomas FGilbert)

Foreword to the Second Edition (Robert FMager)

PART ONE: FOUNDATIONS OF HUMAN PERFORMANCE TECHNOLOGY (Monique Mueller, editor)

1 Human Performance Technology Fundamentals (James APershing)

2 The Performance Architect’s Essential Guide to the Performance echnology Landscape (Roger MAddison, Carol Haig)

3 Business Perspectives for Performance Technologists (Kenneth HSilber, Lynn Kearny)

4 Performance Improvement: Enabling Commitment to Changing Performance Requirements (William RDaniels, Timm JEsque)

5 Systemic Issues (Dale MBrethower)

6 Mega Planning and Thinking: Defining and Achieving Measurable Success (Roger Kaufman)

7 The Origins and Evolution of Human Performance Technology (Camille Ferond)

PART TWO: THE PERFORMANCE TECHNOLOGY PROCESS (Jim Hill, editor)

8 Aligning Human Performance Technology Decisions with an Organization’s Strategic Direction (Ryan Watkins)

9 Analysis and More (Allison Rossett)

10 Requirements: The Bridge Between Analysis and Design (Ray Svenson)

11 Modeling Mastery Performance and Systematically Deriving the Enablers for Performance Improvement (Guy WWallace)

12 Dimensions of Organizational Change (Larissa VMalopinsky, Gihan Osman)

13 Using Evaluation to Measure and Improve the Effectiveness of Human Performance Technology Initiatives (Robert OBrinkerhoff)

14 The Full Scoop on Full-Scope Evaluation (Joan CDessinger, James LMoseley)

PART THREE: INTERVENTIONS AT THE WORKER AND WORK TEAM LEVELS (Karen LMedsker, editor)

15 Instruction as an Intervention (Michael Molenda, James DRussell)

16 Designing Instructional Strategies: A Cognitive Perspective (Kenneth HSilber, Wellesley RFoshay)

17 Games and Simulations for Training: From Group Activities to Virtual Reality (Robert LAppelman, John HWilson)

18 Distance Training (José Manuel Ochoa-Alcántar, Christy MBorders, Barbara ABichelmeyer)

19 Innovations in Performance Improvement with Mentoring (Margo Murray)

20 Motivating Individuals, Teams, and Organizations (Richard EClark)

21 Shifting Organizational Alignment from Behavior to Values (Anthony WMarker)

22 Principles and Practices of Work-Group Performance (Michael FCassidy, Megan MCassidy)

23 Performance Support Systems (Steven WVillachica, Deborah LStone, John Endicott)

PART FOUR: INTERVENTIONS AT THE WORKPLACE AND ORGANIZATIONAL LEVELS (Mark JLauer, editor)

24 The Impact of Organizational Development (Brian Desautels)

25 The Fifth Discipline: A Systems Learning Model for Building High-Performing Learning Organizations (MJeanne Girard, Joseph Lapides, Charles MRoe)

26 Knowledge Management, Organizational Performance, and Human Performance Technology (Debra Haney)

27 Coming to Terms with Communities of Practice: A Definition and Operational Criteria (Sasha Barab, Scott JWarren, Rodrigo del Valle, Fang Fang)

28 Workplace Design (Karen LMedsker)

29 Six Sigma: Increasing Human Performance Technology Value and Results (Darlene MVan Tiem, Joan CDessinger, James LMoseley)

30 Normal Excellence: Lean Human Performance Technology and the Toyota Production System (Joachim Knuf, Mark JLauer)

PART FIVE: PERFORMANCE MEASUREMENT AND ASSESSMENT (Jana LPershing, editor)

31 A Commentary on Quantitative and Qualitative Methods: Myths and Realities (Jana LPershing)

32 Constructing Effective Questionnaires (Sung Heum Lee)

33 Interviewing to Analyze and Evaluate Human Performance Technology (Jana LPershing)

34 Observation Methods for Human Performance Technology (James APershing, Scott JWarren, Daniel TRowe)

35 Using Content Analysis in Human Performance Technology (Erika RGilmore)

36 Quantitative Data Analyses (Mary Norris Thomas)

37 Evidence-Based Practice and Professionalization of Human Performance Technology (Ruth Colvin Clark)

PART SIX: PERFORMANCE TECHNOLOGY IN ACTION (Debra Haney, editor)

38 Making the Transition from a Learning to a Performance Function (Dana Gaines Robinson, James CRobinson)

39 Using an HPT Model to Become Management’s Partner (Danny Langdon)

40 Managing Human Performance Technology Projects (Nicholas Andreadis)

41 Leadership in Performance Consulting (Roger Chevalier)

42 The Anatomy of Performance: A Framework for Consultants (Geary ARummler)

43 Certification: An Alignment Intervention (Judith AHale)

44 Standards and Ethics in Human Performance Technology (Ingrid JGuerra)

45 Professional Ethics: A Matter of Duty (Jim Hill)

46 Improving Human Performance by Employing a Top-Down Function Analysis Methodology in Navy Aircraft Design (Dennis Duke, Robert Guptill, Mark Hemenway, Wilbur Doddridge)

PART SEVEN: LOOKING FORWARD IN HUMAN ERFORMANCE TECHNOLOGY (Darlene MVan Tiem, editor)

47 SWOT Analysis (Doug Leigh)

48 Sustainable Development and Human Performance Technology (Scott PSchaffer, Therese MSchmidt)

49 Rapid Reflection Throughout the Performance-Improvement Process (Sharon JKorth, Brenda SLevya-Gardner)

50 Appreciative Inquiry: Unraveling the Mystery of Accentuating the Positive (Darlene MVan Tiem, Julie Lewis)

51 Comprehensive Performance Evaluation: Using Logic Models to Develop a Theory-Based Approach for Evaluation of Human Performance Technology Interventions (Barbara ABichelmeyer, Brian SHorvitz)

52 Aligning the Human Performance System (John Amarant, Donald TTosti)

53 Systems, Measures, and Workers: Producing and Obscuring the System and Making Systemic Performance Improvement Difficult (Donald JWiniecki)

54 Hidden Order of Human Performance Technology: Chaos and Complexity (Darlene MVan Tiem, Swati Karve, Jennifer Rosenzweig)

55 Quantulumcunque Concerning the Future Development of Performance Technology (Klaus DWittkuhn)

About the Editor

About the Contributors

The International Society for Performance Improvement

Name Index

Subject Index

Addendum to the Copyright Page

James A. Pershingis professor of education in instructional systems technology and educational inquiry methodology at Indiana University.

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书籍介绍

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology - a systematic approach to improving individual and organizational performance. Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on "performance technology in action" and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. Boasting fifty-five new chapters, contributors to this new edition comprise a veritable "who's who" in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others. Praise for the third edition of the Handbook of Human Performance Technology "If you are in the business of trying to improve organizational performance, this Handbook should be the first place you look for answers to questions about human performance technology."

- Joseph J. Durzo, CPT, Ph.D., senior vice president and chief learning officer, Archstone-Smith "This newest edition of the Handbook provides an unparalleled, all-encompassing survey of the latest theory and its practical application in this emergent field. This book is a must-have reference for any professional wishing to systematically improve performance within their organization."

- Weston McMillan, CPT, manager, training and development, eBay Inc. "An invaluable, engaging resource for anyone charged with improving workplace performance. It not only provides the background and foundations of our profession, but more importantly, it also provides the most up-to-date descriptions of how to apply HPT to drive results."

- Rodger Stotz, CPT, vice president and managing consultant, Maritz Inc. "This book is filled with insights--both for those who are new to the field and also for those who are experienced. It offers concrete advice and examples on how to use HPT to impact business results and how to work successfully within organizations."

- Anne Marie Laures, CPT, director, learning services, Walgreen Co. "The Handbook contains many of the secrets for improving the performance of individuals, groups, and organizations."

- Robert F. Mager, author, Analyzing Performance Problems and How to Turn Learners On...Without Turning Them Off